Maintenance issues are inevitable. Delays, miscommunication, and untracked repairs don’t have to be. HeyUnits gives you a streamlined maintenance tracking system that brings clarity, accountability, and speed to the repair process—from the moment a request is submitted to the final resolution.
Whether you’re managing a single property or a multi-building portfolio, HeyUnits helps you stay ahead of maintenance needs with centralized work orders, real-time updates, and seamless tenant communication—all in one place.
Take Control of Property Maintenance
Forget cluttered inboxes, phone tag, or lost repair notes. HeyUnits gives you full visibility over every maintenance request—so you know what’s happening, where, and when.
All maintenance activity is tied directly to each unit, resident, and building, giving you context and history that helps you make better decisions, prioritize tasks, and plan long-term improvements.
Key Features
Simple Tenant Submissions
Tenants can submit maintenance requests in a few taps using their tenant portal. They can describe the issue, upload photos, and submit it right from their phone or computer—no calls, no paperwork.
Centralized Work Order Dashboard
Track every maintenance request in one organized view. Easily filter by status (open, scheduled, in progress, completed), sort by urgency, and assign tasks to your team or third-party vendors.
Automated Status Notifications
Keep tenants in the loop without lifting a finger. Automated alerts are sent when a request is received, assigned, updated, or completed—minimizing follow-up emails and frustration.
Photo & File Attachments
Tenants can include images when reporting an issue, and your team can add invoices, receipts, or contractor reports to the ticket. That means fewer questions and better documentation.
Custom Prioritization & Scheduling
Not all requests are equal. Mark items as urgent, assign due dates, and schedule jobs for future follow-up. Your team can prioritize effectively and stay on top of critical issues.
Maintenance History by Unit
Every request is automatically logged under the corresponding unit, giving you a detailed repair history. This helps with long-term planning, budgeting, and even turnover preparation.
Team & Vendor Collaboration
Assign tasks to your in-house team or external contractors. Everyone gets clear responsibilities, and progress is visible at every step—so nothing slips through the cracks.
Make Maintenance a Competitive Advantage
Responsive maintenance doesn’t just protect your assets—it boosts tenant satisfaction and retention. With HeyUnits, tenants feel heard and supported, while your team operates with speed and clarity.
When tenants report issues easily, get updates in real time, and see issues resolved quickly, it builds trust. When you have data on recurring problems, vendor performance, and cost breakdowns, it builds smarter operations.
Built for Scale and Simplicity
Whether you’re overseeing five units or five hundred, HeyUnits gives you the tools to stay organized and responsive. View requests by building or region, manage multiple teams, and monitor trends to identify areas that need attention—before they become expensive.
Everything is cloud-based, mobile-accessible, and built into your existing HeyUnits workflow—no switching systems or juggling spreadsheets.
Know What’s Happening, Every Step of the Way
With real-time visibility into open tickets, completed tasks, and upcoming work, you’re always one step ahead. Maintenance tracking isn’t just a feature—it’s an operational upgrade.
Ready to Streamline Your Maintenance Process?
HeyUnits makes it easy to modernize how you handle repairs and requests. Faster response times, better communication, and complete visibility—without the chaos.
Start managing maintenance smarter with HeyUnits.
